What counts as a change rather than a clarification?
A clarification explains an obligation already contained in the contract documents. It may identify where a detail applies, resolve wording that has only one reasonable interpretation, or restate an accepted requirement. It does not alter the promised product, allocation of risk, price, or time. A change modifies an obligation: dimensions, material, finish, quantity, interfaces, performance, access, packaging, sequence, delivery condition, or required date.
The email label does not decide the issue. A “clarification” that substitutes a finish, moves a return, changes fastening, or demands an earlier release is a potential change. Test it against the signed scope, exclusions, approved submittal, survey, and governing drawing. Ask whether compliance requires different labor, material, vendor work, engineering, risk, or timing.
Do not force every question into a change order. Log the question, cite the contract basis, and close it as a clarification when no obligation moves. If facts remain disputed, hold it as a pending request.